Last updated: 14 October 2026
Royal Cricket Shop ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit royalcricket.shop or chat with us on WhatsApp, how we use it, and what rights you have.
1. Information we collect
Information you give us
- WhatsApp chats: your phone number, name (as WhatsApp displays it), and the content of messages you send us – including any photos, delivery addresses, height/size details, or order details.
- Phone calls: your phone number and the content of the conversation.
Information collected automatically
- Analytics (Google Analytics via Google Tag Manager): pages you visit, device type, browser, approximate location (city/country), referring website, and clicks on our WhatsApp buttons.
- Cookies: small text files stored by your browser used by Google Analytics and Google Ads to remember you across visits.
- Server logs: handled by our hosting provider, including IP addresses, request timestamps and paths – kept for security purposes.
2. How we use your information
- To respond to your WhatsApp messages and phone calls
- To recommend products, share photos, and process orders
- To arrange delivery to the address you share with us
- To measure which parts of our website and which advertising campaigns work best (aggregate analytics)
- To remarket to visitors who did not complete a purchase via Google Ads
- To improve the site content and user experience
3. Legal basis (DPDPA + general)
Under India's Digital Personal Data Protection Act (DPDPA), 2023, we process your data on the basis of:
- Consent – for cookies, analytics, and marketing purposes
- Legitimate use – to fulfil orders you initiate via WhatsApp
- Legal obligation – where required by Indian tax or consumer protection law
4. Third parties we share with
- Google (Analytics, Tag Manager, Ads) – for aggregated analytics and advertising measurement. Governed by Google's privacy policy.
- Meta (WhatsApp) – all messages between you and us are transmitted through WhatsApp and are subject to WhatsApp's own privacy policy.
- Hosting provider – our website host, which processes server logs.
- Courier partners – we share your name, address and phone number with our chosen courier to deliver your order.
We do not sell your personal data to any third party.
5. Cookies
Our site uses cookies for analytics and advertising. The main ones are:
- _ga, _gid – Google Analytics, to count visitors and measure user journeys
- _gcl_au – Google Ads conversion linker
- Additional Google cookies for remarketing when applicable
You can control cookies through your browser settings. Blocking cookies will not affect your ability to chat with us on WhatsApp.
6. Data retention
- WhatsApp chats: retained for 24 months for customer service and reference
- Order records: retained for 8 years to meet Indian tax requirements
- Analytics data: aggregated after 14 months per Google Analytics defaults
7. Your rights
Under DPDPA and general privacy principles, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention rules)
- Withdraw consent for analytics/advertising cookies
- Lodge a grievance with the Data Protection Board of India
To exercise any of these rights, WhatsApp us at +91-9628562710 or use our contact page. We respond within 7 business days.
8. Children
Our site and services are intended for adults (18+) or minors purchasing gear with the involvement of a parent or guardian. We do not knowingly collect data from anyone under 13. If a parent believes we have collected their child's data, please contact us and we will delete it.
9. Security
WhatsApp chats are end-to-end encrypted between you and us. The website uses HTTPS for all connections. However, no transmission over the internet is 100% secure – please avoid sharing sensitive financial data such as card numbers, PINs or OTPs in chats. We never ask for advance payment – orders are Cash on Delivery.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be flagged on our homepage for at least 14 days.
11. Contact
Questions or concerns? WhatsApp us at +91-9628562710 or head to our contact page.